Trusted by 100+ iGaming brands
The Problem
The first weeks after launch bring the most first-time questions: how the welcome offer works, why a deposit failed, when KYC will be approved, how long a withdrawal takes. A new brand usually has a small team, no knowledge base yet and no history of what players ask. Slow answers in that window cost first deposits that are hard to win back.
Launching a new brand
Launch setup
Cevro reads your terms, bonus rules, payment methods and KYC policy, and turns them into the procedures the AI agent follows. Your team reviews answers in shadow mode before players see them, so there is no knowledge base to write from scratch.
First week
Most first-week questions are about the welcome offer and the first deposit. The AI agent checks the player’s account, explains wagering in plain words, and fixes what it can, such as a missing bonus or a declined card, instead of sending a template.
Growth
As volume grows and you open new markets, the same agent takes on new languages, licences and payment methods. Hand-offs to your team come with the full context, so a small team can run support for a fast-growing brand.
FAQ
What customer support does a new online casino need at launch?
Live chat and email in every language you launch in, cover around the clock, clear answers on the welcome offer, deposits, withdrawals and KYC, and a way to reach a person for complaints and responsible gambling cases. The answers also need to follow each licence’s rules from the first day.
How long does it take to set up Cevro for a new brand?
Deployment runs in weeks. Cevro reads your terms, bonus rules and payment and KYC policies, connects to your platform and helpdesk, and runs in shadow mode so your team can check answers before launch.
Do we still need a support team?
Yes, a small one. Cevro resolves the routine questions and hands complaints, disputes and sensitive cases to your team with the conversation and account context attached, so a few people can cover a launch that would otherwise need a full shift pattern.
Which platforms does Cevro work with?
Cevro integrates with the main iGaming platforms (PAMs), helpdesks and payment providers. See the integrations page for the current list, or ask us about yours.
Can Cevro support several launch markets and languages?
Yes. The agent answers in the player’s language and follows the rules for each market and licence, so a launch across several countries uses one setup.
How does Cevro handle responsible gambling at launch?
Your RG rules are part of the setup. The agent recognises signs of harm in a conversation, follows your procedure, and passes the player to a trained person when that is required.
Is player data safe?
Cevro is SOC 2 Type II certified, masks personal data, runs with zero data retention and logs every interaction. Access follows the permissions you set for each team.
What does Cevro need from us before launch?
Your terms and conditions, bonus rules, payment methods, KYC and responsible gambling policies, access to your platform and helpdesk, and the languages and markets you are launching in. We set up the rest and your team reviews the answers in shadow mode.
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