Master AI Player Support in iGaming

Learn how to design, launch and scale AI agents that deliver VIP‑level player support, increase CSAT and retention, and keep your operation fully compliant.

Course Structure:

Foundations of AI in iGaming

Core differences between chatbots and empathetic AI agents, plus iGaming-specific use cases like VIP support and query handling

Design & Onboarding

Integrations & Operations

Compliance & Responsible Gambling

Performance & Optimization

Advanced Scaling

Foundations of AI in iGaming

Core differences between chatbots and empathetic AI agents, plus iGaming-specific use cases like VIP support and query handling

Design & Onboarding

Integrations & Operations

Compliance & Responsible Gambling

Performance & Optimization

Advanced Scaling

Foundations of AI in iGaming

Core differences between chatbots and empathetic AI agents, plus iGaming-specific use cases like VIP support and query handling

Design & Onboarding

Integrations & Operations

Compliance & Responsible Gambling

Performance & Optimization

Advanced Scaling

What You Will Learn

Across the Cevro Academy curriculum, teams gain hands-on AI expertise, and learn to build powerful AI Agents that help boost CSAT scores.

Design AI support workflows

Design AI support flows that feel human, empathetic and on‑brand while still resolving tickets quickly.

Design AI support workflows

Design AI support flows that feel human, empathetic and on‑brand while still resolving tickets quickly.

Design AI support workflows

Design AI support flows that feel human, empathetic and on‑brand while still resolving tickets quickly.

Connect AI Agents to your stack

Connect AI agents to your existing stack so they can actually take action: verify accounts, process withdrawals, handle bonuses and more.

Connect AI Agents to your stack

Connect AI agents to your existing stack so they can actually take action: verify accounts, process withdrawals, handle bonuses and more.

Connect AI Agents to your stack

Connect AI agents to your existing stack so they can actually take action: verify accounts, process withdrawals, handle bonuses and more.

Use AI to monitor your support

Use AI to monitor 100% of support interactions for responsible gambling and regulatory compliance, instead of sampling a small percentage.

Use AI to monitor your support

Use AI to monitor 100% of support interactions for responsible gambling and regulatory compliance, instead of sampling a small percentage.

Use AI to monitor your support

Use AI to monitor 100% of support interactions for responsible gambling and regulatory compliance, instead of sampling a small percentage.

40+

Lessons

25+

Examples.

8+

Quizzes

Get AI Certified

Earn your official Cevro Academy Certification and become a recognized expert in iGaming AI-powered customer support.

Master the latest AI workflows for iGaming support. From automation to compliance and player personalization. Become the go-to iGaming AI-CX expert on your team.

Learn proven best AI practices that build player trust, and improve CSAT. Avoid common mistakes.

Future-proof your career and stand out in the iGaming industry with proven skills that employers and clients value. Get certified and retain with access to ongoing learning resources and updates.

Performance

What is Cevro Academy

Cevro Academy is the learning hub for iGaming teams who want to turn AI support from a buzzword into a competitive advantage. Our courses are designed by experts who build and deploy AI player support agents every day, so content is practical, operator‑tested and focused on real outcomes.

Apply to get Certified with Cevro Academy

Get AI Certified

Apply to get Certified with Cevro Academy

Get AI Certified

Apply to get Certified with Cevro Academy

Get AI Certified