How do gaming operators deliver 24/7 multilingual support with AI?

The AI agent covers every shift and every market. Cevro supports 120+ languages natively, so the question asked at 3am in Portuguese gets the same answer as the one asked at noon in English. Anything the agent shouldn't handle goes to your team with the full context attached.

Which iGaming platforms does Cevro integrate with?

Cevro has native integrations with platforms and CRM tools including Bragg, EveryMatrix, GiG and Smartico, plus APIs for in-house stacks. On a supported platform, deployment runs in days.

Is AI customer service safe for regulated operators?

Cevro is SOC 2 Type II certified, masks PII and keeps zero data retention. Every workflow runs as an AI Procedure with preconditions, forbidden actions and escalation rules, every interaction is logged, and RG monitoring runs on every conversation.

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Platform

Agentic Customer SupportAI customer support for iGaming, end to end: bonuses, KYC, payments, RG Agentic Workflows for iGamingAI agents for VIP, payments, risk and back office Cevro ScribeAsk your support data anything. Slack, Claude and ChatGPT via MCP InsightsContact drivers, sentiment and QA

Technology

IntegrationsPAMs, helpdesks, CRMs and payment providers Use casesEvery player conversation and scenario

Featured

Which issues drive the most contacts this week?Withdrawal delays, up 41%. Sentiment is the most negative of any driver.Cevro ScribeAsk your support data anything, from Slack or ClaudeSee how it works

By operator stage

Launching a new brandAI customer support from day one, live in weeks Growing operatorsScale support across new markets without new headcount Enterprise groupsMulti-brand, multi-licence operations

By team

Customer supportAutomate the queue, keep the tone VIP and retentionKeep more players active for longer Payments and KYCWithdrawals, verification and source of funds Compliance and RGGuardrails checked on every reply

For partners

Platforms and aggregatorsOne AI integration for every brand you host BPO and managed servicesRun support for operators with Cevro inside

Featured

WinpotLeading iGaming brand in MexicoCustomer storyHow Winpot runs customer support in Mexico with CevroRead the story

Industries

Online casinos and sportsbooksCustomer support across every licence you run Sweepstakes casinosCoin purchases, redemptions, KYC and state rules Prediction marketsTrader support for funding, withdrawals and contract settlement Social casino and social gamingIn-app purchases, coins and account recovery Card breaks and pack openingsOrders, pulls, shipping and buybacks LotteryTicket, prize claim and retailer support

Featured

SweepNextSweepstakes casinoCustomer storyHow SweepNext runs customer support with CevroRead the story

Learn

Case studiesHow operators run customer support with Cevro BlogGuides and analysis for iGaming support teams Cevro AcademyAI courses and certification for CX teams AI support guideThe operator's guide to AI customer support GlossaryiGaming and AI support terms, explained

Tools and company

ROI calculatorEstimate savings for your volume PartnersReferral and reseller programme About CevroOfficial information about Cevro

Featured

AI Support GuideFree PDF for iGaming operatorsGuideThe operator's guide to AI customer supportDownload the guide

Agentic AI Customer Support for iGaming.

Q: What is an AI customer service platform for online gaming and gambling?

It's software that answers and resolves player support tickets for casinos and sportsbooks. Cevro's AI agents connect to your PAM and back office, so they can check a withdrawal, explain a bonus wagering requirement or chase a KYC document themselves. Operators typically resolve 80–90% of tickets without a human.

The AI Player Support Platform Built for iGaming.

Scale your team with AI customer service agents built for online casinos and sportsbooks. VIP-level experience across multiple GEOs, on every PAM, with up to 90% of tickets resolved autonomously.

Book iGaming Demo

#1 in iGaming Support

4.8

Trusted by brands who put player experience first.

AI Customer Service Platform for Online Gaming and Gambling

Our AI agents read player emotion, VIP value, frustration and risk the way an experienced CS agent would. Built for casino and sportsbook support teams.

Resolves issues with empathy, gets to know each player's personality.

Bonuses, KYC, payments, RG – can resolve and escalate.

Speaks the language of casinos, sportsbooks, and players.

Understands retention, it will boost loyalty and player LTV.

Takes action. Up to 90% of inquiries are resolved by our AI agents.

More About iGaming

Churn Signals

AI Customer Service Platform for Online Gaming and Gambling

Our AI agents read player emotion, VIP value, frustration and risk the way an experienced CS agent would. Built for casino and sportsbook support teams.

Resolves issues with empathy, gets to know each player's personality.

Bonuses, KYC, payments, RG – can resolve and escalate.

Speaks the language of casinos, sportsbooks, and players.

Understands retention, it will boost loyalty and player LTV.

Takes action. Up to 90% of inquiries are resolved by our AI agents.

AI Customer Service for iGaming and Sportsbook Operators

We live and breathe iGaming. Cevro gives sportsbooks and casinos scalable, compliant AI customer service across 50+ GEOs, in 120+ languages, 24/7.

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Markets

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Experience in multiple iGaming verticals.

Multi-market and multi-brand ready.

Understands player traits and personality.

Built for highly regulated environments.

Offers Responsible Gaming guardrails.

Integrated with iGaming platforms and PAMs.

Sports Betting

Handles bet settlement queries, cash-out requests, live odds disputes, and account verification — resolving the high-volume, time-sensitive queries that define a sportsbook's support load. Ability to handle promotional and bonus queries, helping to boost retention and increase revenues.

Online Casino

Poker Clients

Sweepstakes & Social Gaming

Prediction Markets

Lottery & Lotto

Mystery Box & Prize Gaming

Skin Betting / CS:GO

eSports

Fantasy Sports & Pick'ems

AI Solutions for Every iGaming Vertical

Our AI agents are trained across every major vertical — from the most established categories to fast-growing sectors like sweepstakes or esports.

Using our AI engine, operators configure specific workflows that reflect real player journeys, brand tone, and compliance policies. The result is a CX that feels native to your product — delivering consistent, compliant, empathetic conversations at scale across every corner of the iGaming ecosystem.

Resources

Download Our iGaming
AI Support Guide

Everything you need to know about implementing AI agents in iGaming. You'll learn how AI agents complete workflows autonomously, and how to go from integration to measurable impact in weeks.

Download AI Support Guide

Resources

Download Our iGaming

AI Support Guide

Everything you need to know about implementing AI agents in iGaming. You'll learn how AI agents complete workflows autonomously, and how to go from integration to measurable impact in weeks.

Download AI Support Guide

Testimonials

The best brands use Cevro

After analyzing chats with and without Cevro, we've already seen at least a 10% increase in player LTV.

Alpha Affiliates

Julija Kozireva, Head of VIP

After analyzing chats with and without Cevro, we've already seen at least a 10% increase in player LTV.

Alpha Affiliates

Julija Kozireva, Head of VIP

Performance

AI Support Performance You Can Measure

Cevro turns CX into a measurable, sustainable growth lever. You cut costs, improve player satisfaction, and increase retention – all from one AI agent built for iGaming. See what drives every player contact with contact driver analysis.

Cevro turns CX into a measurable, sustainable growth lever. You cut costs, improve player satisfaction, and increase retention – all from one AI agent built for iGaming. See what drives every player contact with contact driver analysis.

60 - 80% Resolution

Up to 80% of player requests handled end-to-end by AI.

80%+ Resolution

80%+ of requests handled end-to-end by AI.

Increased CSAT & NPS

Significantly increase CSAT and NPS (4.8) through AI chats.

3x Cost Reduction

Impactful reduction in customer support costs & headcount.

24/7 Support

Multilingual support for every brand, market, and channel.

Boost Retention & LTV

A more empathetic and personalized player experience.

VIP-level Support

A solution that delivers a VIP-level experience to every single player.

24/7 Multilingual, Multichannel Player Support

Chat

Helpdesk

Voice (Soon)

Integrates With Your iGaming Platform and PAM

Cevro plugs into your iGaming stack with minimal effort. With ready-made integrations and flexible APIs, you go from idea to live AI agent in weeks.

See All Integrations

Ready to see Cevro running on your stack?

Schedule a Demo

Calculate Your ROI →

Ready to see Cevro running on your stack?

Schedule a Demo

Calculate Your ROI →

Book a demo to see Cevro’s AI customer service running for your casino or sportsbook players.

90% Automation with VIP-Level Support
Bonuses, KYC, payments, RG end-to-end.

90% Automation. VIP-Level Support
Bonuses, KYC, Payments, RG.

CSAT & NPS 4.8 / 5.0
Conversational AI that matches player personality.

CSAT & NPS 4.8 / 5.0
AI that matches player personality.

Immediate ROI
3x Reduction in costs & headcount.

Boost in Player Retention
Highly personalized communication.

Enterprise Ready
Built for highly regulated operators.

Trusted by brands who put player experience first.

Agentic AI Customer Support for iGaming.

The AI Player Support Platform Built for iGaming.

AI Customer Service Platform for Online Gaming and Gambling

AI Customer Service Platform for Online Gaming and Gambling

AI Customer Service for iGaming and Sportsbook Operators

We live and breathe iGaming. Cevro gives sportsbooks and casinos scalable, compliant AI customer service across 50+ GEOs, in 120+ languages, 24/7.

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