AI Support for iGaming BPO & Managed Services

AI Support for iGaming BPO & Managed Services

Our AI delivers compliant, VIP-level player experience 24/7, across every GEO, on every PAM. Consistent CSAT 4.8+, 90% Automation, and Responsible Gaming guardrails.

Our AI delivers compliant, VIP-level player experience 24/7, across every GEO, on every PAM. Consistent CSAT 4.8+, 90% Automation, and Responsible Gaming guardrails.

Our AI delivers compliant, VIP-level player experience 24/7, across every GEO, on every PAM. Consistent CSAT 4.8+, 90% Automation, and Responsible Gaming guardrails.

Book BPO Demo

Book BPO Demo

#1 in iGaming Support

4.8

Trusted by brands who put player experience first.

Trusted by brands who put player experience first.

Why BPOs Choose Cevro for their iGaming Clients

Built for high-volume, multi-brand player support at scale.

iGaming Native: Automates Bonuses, KYC, payments, RG end-to-end.

Ready-made integrations with multiple iGaming PAMs and back-offices.

Customer Success Team to help you scale at your own pace.

Compliance-First: EU/MGA-ready audit logs, risk detection, zero-drift.

iGaming Customer Support

Our AI agents understand player emotion, VIP value, frustration and risk – as an experienced CS agent would.

Resolves issues with empathy, gets to know each player's personality.

Bonuses, KYC, payments, RG – can resolve and escalate.

Speaks the language of casinos, sportsbooks, and players.

Understands retention, it will boost loyalty and player LTV.

Takes action. Up to 90% of inquiries are resolved by our AI agents.

How Cevro Powers
BPO Operations

Frictionless setup with quick deployment, and ready-made integrations with your iGaming tech stack. Measurable ROI from day one, and the guarantee of more player satisfaction (CSAT) and better retention KPIs.

Proven ROI for your iGaming clients

80%+ Automation potential; 40% workload reduction, with CSAT consistently above 4.8. LTV uplift via personalized communication. Full dashboards for client reviews.

Manage Multiple Brands Seamlessly

iGaming Integrations for BPOs & Managed Services

Compliance & Responsible Gambling

Future-proof for BPO Growth

Quality Control

Multichannel Customer Experience

Chat

Email

Helpdesk

Voice (Soon)

Testimonials

The best brands use Cevro

After analyzing chats with and without Cevro, we've already seen at least a 10% increase in player LTV.

Alpha Affiliates

Julija Kozireva, Head of VIP

After analyzing chats with and without Cevro, we've already seen at least a 10% increase in player LTV.

Alpha Affiliates

Julija Kozireva, Head of VIP

Performance

Performance you can measure

Cevro turns CX into a measurable, sustainable growth lever. You cut costs, improve player satisfaction, and increase retention – all from one AI agent built for iGaming.

Cevro turns CX into a measurable, sustainable growth lever. You cut costs, improve player satisfaction, and increase retention – all from one AI agent built for iGaming.

60 - 80% Resolution

Up to 80% of player requests handled end-to-end by AI.

80%+ Resolution

80%+ of requests handled end-to-end by AI.

Increased CSAT & NPS

Significantly increase CSAT and NPS (4.8) through AI chats.

3x Cost Reduction

Impactful reduction in customer support costs & headcount.

24/7 Support

Multilingual support for every brand, market, and channel.

Boost Retention & LTV

A more empathetic and personalized player experience.

VIP-level Support

A solution that delivers a VIP-level experience to every single player.

Integration that just works

Cevro plugs into your iGaming stack with minimal effort. With ready-made integrations and flexible APIs, you go from idea to live AI agent in weeks.

See All Integrations

See All Integrations

Ready to make every player feel like a VIP at scale?

Book a demo with our team to see how Cevro can help you deliver the best AI support experience for your players.

Book a demo with our team to see how Cevro can help you deliver the best AI support experience for your players.

90% Automation with VIP-Level Support
Bonuses, KYC, payments, RG end-to-end.

90% Automation. VIP-Level Support
Bonuses, KYC, Payments, RG.

CSAT & NPS 4.8 / 5.0
Conversational AI that matches player personality.

CSAT & NPS 4.8 / 5.0
AI that matches player personality.

Immediate ROI
3x Reduction in costs & headcount.

Immediate ROI
3x Reduction in costs & headcount.

Boost in Player Retention
Highly personalized communication.

Boost in Player Retention
Highly personalized communication.

Enterprise Ready
Built for highly regulated operators.

Enterprise Ready
Built for highly regulated operators.

Trusted by brands who put player experience first.

Trusted by brands who put player experience first.