Trusted by 100+ iGaming brands
The Problem
A withdrawal waits for a document check. A liability spike waits for a trader to notice. A slot paying out off-model waits for next week’s report. Cevro’s AI agents take those steps themselves, across your systems, and bring in your team where judgement is needed.
Agentic workflows
Player-facing
AI agents resolve player questions end to end in 120+ languages, using live data from your PAM. Pulse watches for VIPs drifting and messages them, or alerts their host, before a problem turns into a complaint.
Money and risk
Agents release held withdrawals once checks pass, chase missing documents in the player’s language, route responsible gaming markers to the right procedure and hold bonuses on linked accounts. Large payouts and account actions wait for approval.
Back office
Agents watch sportsbook liability and suggest price moves for traders to sign off, verify big wins against the certified game config, catch payment outages by market and propose a fix, and answer operations questions from Slack or Claude through MCP.
FAQ
What are agentic workflows in iGaming?
Agentic workflows are multi-step jobs that AI agents complete on their own across your systems, such as checking a held withdrawal, verifying a document and releasing the payout. The agent follows a procedure your team writes and hands over to a person when judgement is needed.
Which teams can use Cevro’s AI agents?
Support, VIP, payments, KYC, responsible gaming and risk, trading, games and CRM. Each team gets agents that work from its own procedures and permissions.
How is an AI agent different from an iGaming chatbot?
A chatbot answers questions. An agent takes actions: it reads live data in your PAM and back office, completes the steps of a workflow and records what it did.
Can AI agents take actions in our PAM and payment systems?
Yes, through the integrations Cevro uses for support. Each agent can only use the actions its procedure allows, and high-impact actions such as large payouts or price changes wait for approval.
How do you keep AI agents safe in a regulated market?
Agents run on written procedures with preconditions, forbidden actions and escalation rules. Every action is logged, responsible gaming monitoring runs on every conversation, and Cevro is SOC 2 Type II certified.
Do agentic workflows work for sportsbooks as well as casinos?
Yes. Sportsbooks use agents for liability and market alerts and for match-day support peaks. Casinos use them for game QA, bonus and payment workflows. Most operators run both.
Can our team ask the agents what they did?
Yes. Through CevroScribe your team can ask what an agent did and why, or ask about players and contact drivers, from the Cevro dashboard, Slack, or Claude and ChatGPT via MCP.
How long does it take to go live?
On supported iGaming platforms, deployment runs in days. Most operators start with two or three workflows and add more once those run cleanly.
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