Trusted by 100+ iGaming brands
The Problem
VIP programs work, but a host can only manage a few hundred relationships. When a player could move up a tier, stops their usual activity or has an unresolved issue, a host notices only if that player is in their book. For everyone else the signal is in your data, but nobody acts on it beyond a generic segment or trigger.
Cevro VIP Host
Player memory
Like a host, Cevro keeps a running memory of each player: what they like, how and when they usually play, their comfort zone, and every past conversation. It combines that memory with live activity to decide when to reach out, what to say, and when to leave a player alone.
Proactive outreach
When a player could move up a tier, stops their usual activity, or gets more active around a major event, Cevro VIP Host notices and sends a personal message in the channel they prefer. Offers go out only when the relationship and your compliance rules support them.
Human handoff
When something needs a personal touch, VIP Host passes the player to the right host with their history and a suggested reply. At launch it runs in shadow mode: it drafts messages without sending them, and your team signs off before rollout.
Voice
Makes and takes calls
VIP Host also works by phone. It calls players for check-ins, tier invitations and reminders they asked for, and answers when they call in. It speaks in your brand’s tone and the player’s language, knows their history before it says hello, and passes the call to a host when a person should handle it. Every call is transcribed, summarised and added to the player’s memory.
Outbound check-ins and tier invitations
Inbound calls answered, day and night
Transcript and summary saved to the player’s memory
FAQ
What is Cevro VIP Host?
Cevro VIP Host is an AI host for the players your VIP team can’t reach. It remembers each player, follows their activity, reaches out when something changes, and hands the player to a person on your team when something should be handled personally.
How is it different from CRM campaigns?
A campaign sends the same message to everyone in a segment when a trigger fires. VIP Host looks at one player at a time. It uses that player’s history, usual patterns and past conversations to decide whether to reach out, what to say, or to leave them alone.
Does it replace our VIP hosts?
No. Your hosts keep their book of top players. VIP Host covers the rest of the book, and passes a player to a host when a person should handle it, with the history and a suggested reply attached.
What does VIP Host act on?
It acts when a player could move up to a higher tier, suddenly stops their usual activity, is heavily concentrated in one market or category, starts behaving differently from their normal pattern, has an unresolved issue, becomes more active around a major event, or needs something that should be handled personally.
How does it handle responsible gambling and compliance?
Offers go out only when the player’s relationship and your compliance rules support them. Your offer logic and RG rules are set during setup, they are checked before a message is sent, and every interaction is logged.
How long does it take to go live?
Weeks. First we ingest your product materials, player context and offer logic. Then we connect engagement triggers from your CRM, set around your business goals. Finally VIP Host runs in shadow mode, drafting replies without sending them, and your team signs off before rollout.
Is player data safe with Cevro VIP Host?
Cevro is SOC 2 Type II certified, masks personal data, runs with zero data retention and logs every interaction. Access follows the permissions you set for each team.
How do we measure results?
We track average deposit size, retention, player lifetime value, engagement, proactive interventions and the share of relationships covered, for players looked after by VIP Host compared with a control group.
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