Trusted by 100+ iGaming brands
The Problem
iGaming never stands still — every operational change means going through SOPs or retraining procedures. To solve this, we built CevroScribe: a conversational AI copilot that works alongside your team, making suggestions, building procedures and taking actions – instantly.
Cevro Scribe
AI Procedures
Build new procedures from scratch, improve existing ones, and keep your entire operation up-to-date — all through a conversation with a copilot that knows your setup inside out.
Conversation Analysis
Ask which issues drive the most player contacts, how sentiment is changing, and which VIPs are at risk. CevroScribe reads your conversations and answers with the numbers, the players involved, and what to fix next.
Knowledge Base Updates
Stop manually updating knowledge bases every time something changes. Drag and drop any document into CevroScribe and it handles the rest — reviewed, uploaded, and categorised instantly.
FAQ
What is contact driver analysis?
Contact driver analysis finds the single root reason behind each player contact and ranks those reasons across every conversation. CevroScribe does this automatically and adds sentiment and player context such as value tier, market and payment method.
How does CevroScribe find our top contact drivers?
It reads every conversation handled by the AI agent or your human agents, assigns one driver to each, merges drivers that mean the same thing and trends them week on week. You can then ask which drivers grew, where, and which players they affect.
Can I ask CevroScribe questions from Slack, Claude or ChatGPT?
Yes. You can ask from the Cevro dashboard, from Slack, or from Claude and ChatGPT through MCP. Answers come back with the numbers, the players involved and the conversations behind them.
What is a customer support MCP connection?
MCP (Model Context Protocol) is an open standard for connecting AI assistants to business data. A customer support MCP connection lets an assistant like Claude query your support and player data directly, within the permissions you set.
What data does CevroScribe use?
Conversations from your helpdesk and the Cevro AI agent, joined to back-office data such as player tier, deposits, withdrawals, KYC status, bonuses and responsible gambling flags.
Can CevroScribe update our AI agent?
Yes. When a contact driver shows a gap, Scribe drafts the change to the relevant AI Procedure or knowledge base answer, and a person on your team reviews and publishes it.
Is player data safe with CevroScribe?
Cevro is SOC 2 Type II certified, masks personal data, runs with zero data retention and logs every interaction. Access follows the permissions you set for each team.
How long does it take to set up?
On supported iGaming platforms, deployment runs in days. Scribe uses the same integrations as the Cevro AI agent, so there is no separate data project.
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