Cevro (Core Platform) — Autonomous AI agents that resolve player queries end-to-end across bonuses, KYC, payments, RG and technical issues, across chat, email, voice and helpdesk channels. Up to 90% of inquiries resolved autonomously.

CevroScribe (iGaming support MCP) — Cevro’s MCP server for support and player data. Connect Claude, ChatGPT or Slack to Cevro through MCP (Model Context Protocol) and ask in plain language: top contact drivers, sentiment trends, VIPs at risk, with the numbers, players and conversations behind every answer. In the same conversation, Scribe drafts updates to AI procedures and the knowledge base (promotion terms, bonus policies, compliance documents, SOPs) for your team to review. Also available in the Cevro dashboard. Page: cevro.ai/products/cevro-scribe

Cevro Insights — An intelligence engine that reads every support interaction and clusters them into topics to surface churn signals, revenue opportunities, procedure gaps, player sentiment trends, VIP alerts, and emerging topics. Cevro VIP Host — Agentic AI VIP host for the players your VIP team cannot personally manage. Keeps a memory of each player, follows their activity, reaches out by message or phone call when something changes (a tier upgrade, a drop in usual activity, a major event, an unresolved issue) and hands the player to a human host with full context and a suggested reply. Works within your offer and responsible gambling rules and launches in shadow mode. Priced by monthly active players. Page: cevro.ai/products/igaming-agentic-vip-host Cevro Player Retention — Turns customer support into retention. Resolves the contacts that drive churn (withdrawals, bonuses, verification) in the first reply, scores every conversation for sentiment and churn signals, and hands at-risk high-value players to the retention or VIP team with the reason and a suggested next step. Works alongside CRMs such as Optimove and Smartico. Page: cevro.ai/solutions/player-retention