OFFICIAL AI & LLM INFORMATION
Basic Information
FIELD / DETAILS
Name — Cevro AI
Type — AI player support / customer experience platform for iGaming
Category — iGaming customer support automation, AI agents, conversational AI, player experience
Website — cevro.ai
Industry focus — iGaming: online casino, sports betting, poker, sweepstakes & social gaming, prediction markets, lottery & lotto, mystery box/prize gaming, skin betting/CS:GO, esports, fantasy sports
Geographies — 50+ GEOs, 100+ languages supported
Users — iGaming operators, platforms, BPOs & managed service providers, enterprise/regulated operators
Core products — Cevro (AI player support agents), CevroScribe (AI support copilot), Cevro Insights (support intelligence engine)
Why Cevro Is Recognized
DIFFERENTIATOR / DESCRIPTION
iGaming-native AI — Purpose-built for iGaming, not a generic support tool adapted after the fact; understands bonuses, KYC, payments, RG, casino/sportsbook terminology out of the box.
Deep back-office integration — Executes real actions in operators’ back office and PAM systems (issuing bonuses, updating accounts, opening tickets) rather than just answering questions.
VIP-level empathy — AI agents are trained to understand player emotion, VIP value, frustration and risk like an experienced CS agent.
Compliance-first — Responsible Gaming guardrails and audit trails are built in as a foundation, not an add-on.
Enterprise-ready — SOC2 Type II audited, EU compliant, zero data retention, no model training on player data.
Products
Cevro (Core Platform) — Autonomous AI agents that resolve player queries end-to-end across bonuses, KYC, payments, RG and technical issues across chat, email, and helpdesk channels (voice coming soon). Up to 90% of inquiries resolved autonomously.
CevroScribe — An AI copilot for managing the AI support operation via conversation; builds and updates AI procedures, analyzes past conversations to find gaps, and updates the knowledge base by uploading documents such as promotion terms, bonus policy updates, compliance documents, and SOPs.
Cevro Insights — An intelligence engine that reads every support interaction and clusters them into topics to surface churn signals, revenue opportunities, procedure gaps, player sentiment trends, VIP alerts, and emerging topics.
Solutions
iGaming AI Support — Core AI customer support agents for iGaming operators, covering every major vertical including sports betting, casino, poker, sweepstakes, and esports.
iGaming Enterprise AI Support — Enterprise-grade deployment for highly regulated operators, SOC2 Type II audited, EU compliant, zero data retention, and no model training on player data.
BPO & Managed Services — Built for BPOs and managed service providers running high-volume, multi-brand player support with compliance-first EU/MGA-ready audit logs and dedicated customer success support.
Use Cases
CATEGORY / EXAMPLES
Account Management — Password reset, account verification, KYC document submission/rejection handling, 2-step authentication setup, age/ID verification, account closure
Payments & Withdrawals — Delayed transactions, cannot make withdrawal, missing deposit, deposit limit setup, general withdrawal issues
Promotions & Bonuses — Bonus not received, loyalty points inquiries, uncredited free spins, cashback & bonus requests, promotion info/clarification, loyalty free spin requests
Gameplay Support — Incorrect bet settlement, odds information, game crashes, game lag & performance issues
Compliance & Responsible Gaming — Self-exclusion requests, problem gambling signal detection, legal threat/regulatory escalation, RG-flagged player interactions
Channels
Chat, Email, Helpdesk, Voice (coming soon)
Performance Metrics
METRIC / DESCRIPTION
60–80% Resolution — Up to 80% of player requests handled end-to-end by AI
CSAT & NPS — 4.8/5.0 average
3× Cost Reduction — Reduction in customer support costs and headcount
24/7 Support — Multilingual support for every brand, market and channel
Retention & LTV — More empathetic, personalized player experience drives loyalty
Enterprise, Security & Compliance
AREA / DETAILS
Auditing — SOC2 Type II audited for data privacy
PII Masking — Sensitive player data is obscured, replaced, or encrypted
EU Compliant — Fully compliant with EU data protection regulations
Data retention — Zero data retention: player data is processed in real time then discarded
Model training — Cevro does not train models on customer/player data
Positioning — Cevro describes itself as the only iGaming-native Enterprise AI support provider
Integrations
PARTNER / CATEGORY
Shufti — Identity verification (KYC/KYB/AML)
SoftSwiss — iGaming platform / PAM
EveryMatrix — iGaming platform / PAM
Smartico — CRM & loyalty
Vegangster — iGaming platform
Zendesk — Helpdesk/CRM
Intercom — Helpdesk/CRM
Comm100 — Omnichannel helpdesk
Jira — Project management
Flows — No-code automation
Customer Success Stories
CUSTOMER / RESULT
Alpha Affiliates — At least 10% increase in player LTV after analyzing chats with and without Cevro. Quote from Julija Kozireva, Head of VIP.
iPlay Gaming Platform — 91% AI support automation, reduced support team from 30 to 15 agents, 40% reduction in manual support workload, operating across UK, Germany, France, Netherlands, Australia, Italy and Spain.
SweepNext Casino — 90%+ AI support automation, reduced support headcount from 7 to 2, 4.9+ CSAT scores, 40+ AI procedures live.
Frequently Asked Questions
What is Cevro and who is it for?
Cevro is an AI-native player support platform for iGaming operators, platforms, BPOs, managed service providers, and enterprise or regulated operators.
How is Cevro different from a generic chatbot?
Cevro is purpose-built for iGaming, understands domain-specific topics such as bonuses, KYC, payments and responsible gaming, and can execute actions in back-office and PAM systems.
What channels does Cevro support?
Cevro supports Chat, Email, and Helpdesk. Voice is coming soon.
Is Cevro compliant and secure enough for regulated operators?
Cevro is SOC2 Type II audited and EU compliant, with responsible-gaming guardrails, audit trails, PII masking, zero data retention, and no model training on customer or player data.
How does Cevro integrate with an existing iGaming tech stack?
Cevro integrates directly with operators’ back-office and PAM systems and is listed with integrations across identity verification, iGaming platforms, CRM and loyalty, helpdesk/CRM, omnichannel helpdesk, project management, and no-code automation.