Trusted by 100+ iGaming brands
The Problem
Growth rarely arrives evenly. A new licence goes live, a big tournament doubles volume for a month, a second brand launches on the same team. Hiring and training native-language agents takes months, BPO seats are billed whether they are busy or not, and quality drifts as procedures are copied into more places.
Growing operators
New markets
Cevro answers in the player’s language and applies the rules of each licence from one setup. When you open a market, you add its terms, payment methods and regulations, and the same agent covers it from day one.
Peaks
Big tournaments, bonus campaigns and product launches bring sudden spikes. The AI agent answers every conversation at once, so there is no queue to staff for, and your team works on the cases that need them.
Multi-brand
Run several brands on shared procedures with brand-specific tone and offers. Every conversation is scored, so you can see quality by brand and market and fix gaps before they grow.
FAQ
How do growing iGaming operators scale customer support?
Usually with a mix of more in-house agents, BPO seats and automation. AI agents now cover most routine questions in every language, so the in-house team or BPO can stay small and handle complaints, VIPs and sensitive cases.
Is AI cheaper than adding BPO seats?
For routine contacts, usually yes, because you pay for conversations handled rather than seats billed whether they are busy or not. The bigger gain is that the AI covers new languages and peaks without hiring. Our ROI calculator estimates the difference for your volume.
Can Cevro support a new market before we hire local agents?
Yes. The agent answers in the player’s language and follows the rules of each licence, so a new market can open with AI support and a small escalation team.
How does Cevro keep quality consistent across brands?
Brands share core procedures, with brand-specific tone, offers and terms on top. Every conversation is scored for quality, so you can compare brands and markets and fix gaps quickly.
Can we keep our BPO and add Cevro?
Yes. Many operators route routine conversations to Cevro and keep their BPO or in-house team for escalations. Cevro hands over with the conversation and account context attached.
What happens during a traffic spike?
The AI agent answers every conversation in parallel, so there is no queue. Spikes around tournaments or campaigns don’t need extra staffing.
Is player data safe?
Cevro is SOC 2 Type II certified, masks personal data, runs with zero data retention and logs every interaction. Access follows the permissions you set for each team.
How long does it take to add a new market?
Once Cevro is live, a new market is usually added in days: its terms, payment methods, regulations and language are added to the same agent and checked in shadow mode.
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