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The Problem
Prediction market users are traders, not players. Their questions are about orders, positions, fees, settlement sources and payouts, and volume moves with the news: an election night or a surprise ruling can bring a week of tickets in an hour. Traders read the rules closely, so answers have to match the contract terms exactly.
Prediction markets
Orders and settlement
Cevro reads each market’s rules and resolution source, and checks the trader’s orders and positions before answering. It explains why an order didn’t fill, how a contract resolves and when payouts arrive, in the terms traders use.
Funding
Most tickets are about moving money. The AI agent checks deposit and withdrawal status with your payment providers, walks traders through identity and eligibility checks, and tells them exactly what is missing.
News-driven volume
When a big event moves the market, contact volume moves with it. Cevro handles the spike 24/7 without a queue, spots the issues many traders raise at once, and passes disputes and edge cases to your team with the full context.
FAQ
What do prediction market traders contact support about?
Mostly funding and withdrawals, identity and eligibility checks, orders that didn’t fill as expected, how a contract resolves, and when payouts arrive. Volume rises sharply around major news and event outcomes.
Can Cevro answer questions about specific contract rules?
Yes. Cevro reads each market’s rules and resolution source and answers from them. When a trader disputes a resolution, the agent explains the rule and passes the case to your team.
How does Cevro handle volume spikes around big events?
The AI agent answers every trader at once, 24/7, so there is no queue. It also flags when many traders raise the same issue, so your team can post an update or fix the cause.
Does Cevro work for regulated event contract exchanges?
Yes. Answers follow your approved wording and procedures, every interaction is logged, and cases that need a person, such as complaints or account restrictions, go to your team.
Can Cevro help with KYC and eligibility?
The agent checks where a trader is in verification, explains what is missing and why, and guides the document upload. Decisions on eligibility stay with your compliance team.
Which channels does Cevro cover?
In-app chat, web chat and email, plus messaging channels where you offer them. The same agent and rules apply in every channel.
Is trader data safe?
Cevro is SOC 2 Type II certified, masks personal data, runs with zero data retention and logs every interaction. Access follows the permissions you set for each team.
How long does it take to go live?
Deployment runs in weeks. Cevro connects to your platform, payment providers and helpdesk, reads your market rules and policies, and runs in shadow mode so your team can check answers before traders see them.
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