Trusted by 100+ iGaming brands
Your data teams tell you what is happening. Cevro tells you why.
Cevro Insights is an intelligence engine that identifies what actually
causes your metrics to move by listening to your customers.
Trusted by 100+ iGaming brands
Your data teams tell you what is happening. Cevro tells you why.
Cevro Insights is an intelligence engine that identifies what actually
causes your metrics to move by listening to your customers.
Trusted by 100+ iGaming brands
Start understanding the why in your operation.
Very few iGaming teams know why their numbers are what they are. Cevro Insights closes that gap. It reads every interaction, clusters them into meaningful topics automatically, and surfaces the patterns and opportunities that matter.
Churn Signals
Identify players showing early signs of disengagement, before they leave.
Revenue Opportunities
Surface the interactions where players are close to converting or re-engaging.
Procedure Gaps
See exactly which player scenarios your AI isn't equipped to handle.
Player Sentiment
Track how player mood shifts across brands, markets, and time periods.
VIP Alerts
Get notified the moment a VIP shows signs of frustration or disengagement.
Topic Discovery
Surface issues and new request types before they become ticket spikes.
Want to improve a KPI?
Listen to your customers tell you how.
Want to improve a KPI?
Listen to your customers tell you how.
See some of our features and use cases below.
Churn Signals
Players at Risk, Visible Now
Identify at-risk players before they disengage
Understand the support interactions driving churn
Get prioritised alerts on players who need immediate attention
Revenue Opportunities
Turn Support Into Revenue
Surface high-intent player interactions
Identify players close to upgrading or re-engaging
Connect support outcomes directly to business performance
Topic Discovery
Finds new conversation clusters
before they spike.
Our engine continuously scans conversations that don't yet belong to any taxonomy node – surfacing new clusters with names, descriptions, example phrases, and ticket counts.
Uncover clusters from unclassified tickets.
See emerging issues before they become problems
Churn Signals
Identify unhandled player scenarios automatically
CevroInsights continuously scans your operation for the scenarios, request types, and edge cases your AI procedures don't cover yet – and surfaces them.
You see exactly what's missing, what it's costing you, and what to build next, so that our team can action it.
Drivers
See what's driving your operation.
Break down your entire contact volume by theme, need, problem, automatically, before making decisions.
See which topics are driving escalations or negative CSAT.
Click any topic to zoom in on your data.
Churn Signals
Identify unhandled player scenarios automatically
CevroInsights continuously scans your operation for the scenarios, request types, and edge cases your AI procedures don't cover yet – and surfaces them.
You see exactly what's missing, what it's costing you, and what to build next, so that our team can action it.
Trending Charts
Churn Signals
Identify unhandled player scenarios automatically
CevroInsights continuously scans your operation for the scenarios, request types, and edge cases your AI procedures don't cover yet – and surfaces them.
You see exactly what's missing, what it's costing you, and what to build next, so that our team can action it.
Identify trends and patterns.
Cevro Insights tracks how topics move over time – surfacing what's growing, what's shrinking, and what spiked overnight.
Receive real time alerts for new signals.
90% Automation. VIP-Level Support
Bonuses, KYC, Payments, RG.
Correlate volume trends with CSAT and escalation data.
90% Automation. VIP-Level Support
Bonuses, KYC, Payments, RG.
Drill-Down Levels
Drill-Down On Player Conversations.
Every topic tile, bar, or table row is clickable — giving you instant access to real tickets driving the number you clicked. Use this to understand what customers are actually saying, identify patterns and take action.
Churn Signals
Identify unhandled player scenarios automatically
CevroInsights continuously scans your operation for the scenarios, request types, and edge cases your AI procedures don't cover yet – and surfaces them.
You see exactly what's missing, what it's costing you, and what to build next, so that our team can action it.
Answers you could be getting with Cevro Insights
Answers you could be getting with Cevro Insights
Questions you're asking today
How many tickets came in this week?
How many tickets came in this week?
How many tickets came in this week?
What are our most common ticket categories?
What are our most common ticket categories?
What are our most common ticket categories?
What's our CSAT score?
What's our CSAT score?
What's our CSAT score?
Which players churned this month?
Which players churned this month?
Which players churned this month?
What's our escalation rate?
What's our escalation rate?
What's our escalation rate?
How long does it take to resolve a payment issue?
How long does it take to resolve a payment issue?
How long does it take to resolve a payment issue?
Questions you could be answering
What's driving the spike – and which segment is it coming from?
What's driving the spike – and which segment is it coming from?
What's driving the spike – and which segment is it coming from?
Which specific bonus mechanic is generating the most complaints right now?
Which specific bonus mechanic is generating the most complaints right now?
Which specific bonus mechanic is generating the most complaints right now?
Which support interactions are dragging my CSAT score down – and which topic is causing it?
Which support interactions are dragging my CSAT score down – and which topic is causing it?
Which support interactions are dragging my CSAT score down – and which topic is causing it?
Which players are showing churn signals in their support behaviour right now?
Which players are showing churn signals in their support behaviour right now?
Which players are showing churn signals in their support behaviour right now?
Which specific topics are generating escalations – and what's the root cause?
Which specific topics are generating escalations – and what's the root cause?
Which specific topics are generating escalations – and what's the root cause?
Which payment provider is generating the most contact volume this week?
Which payment provider is generating the most contact volume this week?
Which payment provider is generating the most contact volume this week?
Book a demo
See how Cevro Insights can transform your operation
See how Cevro Insights can transform your operation
Send us a message and we'll get back to you within 24 hours.
Send us a message and we'll get back to you within 24 hours.
90% Automation with VIP-Level Support
Bonuses, KYC, payments, RG end-to-end.
CSAT & NPS 4.8 / 5.0
Conversational AI that matches player personality.
Immediate ROI
3x Reduction in costs & headcount.
Boost in Player Retention
Highly personalized communication.
Enterprise Ready
Built for highly regulated operators.