Cevro AI has integrated with AMG Platform to bring AI-powered player support automation directly into AMG’s iGaming infrastructure, giving operators seamless access to autonomous support capabilities through the platform.
The integration embeds Cevro AI agents within the AMG environment, enabling operators to automate repetitive player support interactions, resolve common queries instantly, and deliver faster, more consistent experiences without adding support headcount or operational complexity.
AMG Platform operators can now access Cevro AI directly, with no heavy setup or custom development required. AI agents use real-time player account data from the back office to handle support interactions end to end — from account and bonus questions to verification status and compliance-related flows — resolving issues in seconds and escalating to human teams only when genuinely needed.
Cevro AI is an iGaming-native platform powering operators with autonomous AI agents that deliver VIP-level player support at unlimited scale. It helps businesses reduce operational costs, while boosting CSAT and retention through human-like conversations.
Operators will be able to leverage the integration across high-impact iGaming support scenarios:
Player Account and Balance Queries — When players ask about account status, balances, recent activity, or transaction updates, Cevro AI agents can retrieve live data from the AMG platform and resolve the query instantly in chat. No ticket backlog. No manual lookup. No unnecessary wait time.
Bonus, Reward, and Tier Assistance AMG’s flexible player engagement model, including tiers and rewards, becomes easier to support at scale with Cevro AI. Agents can explain reward status, clarify eligibility, and respond to bonus-related questions using live account context, helping reduce friction around one of the most common support categories.
KYC, AML, and Verification Flows — During onboarding and account review processes, Cevro AI agents can guide players through verification requirements, explain missing information, and support smoother progression through KYC-related steps. This helps reduce drop-off, improve completion rates, and lighten the operational load on internal teams.
Responsible Gambling — When sensitive cases require the right tone, timing, and escalation logic, Cevro AI agents can deliver the appropriate messaging, log interactions, and support responsible gambling workflows in a way that aligns with operator obligations and the compliance framework built into the AMG platform.
Nige Roberts, Sales Lead at Cevro AI stated: “AMG Platform has built a modern and flexible foundation for iGaming operators that want to scale intelligently. By integrating Cevro AI into that environment, operators gain direct access to AI support automation that works with live player data, reflects their operational rules, and improves the player experience without increasing support overhead.”
Mark Abdilla, Director and COO at AMG Platform said: “Player support is a critical part of the overall gaming experience, and operators need solutions that can scale with them. Integrating Cevro AI into the AMG Platform gives our clients a powerful new capability — enabling faster support, greater efficiency, and a more seamless experience for players across key moments in the journey.”
About AMG Platform
AMG Platform delivers a flexible iGaming platform designed to enhance gaming operations through real-time data and reporting, dynamic tiers and rewards, integrated AML, KYC, and responsible gambling tools, an advanced content management system, and a responsive PAM that enables efficient player account management.
About Cevro AI
Cevro AI delivers AI agents that act, think, and respond like a top-tier human support team — at unlimited scale. Built with deep player understanding, compliance-ready guardrails, and iGaming-native integrations, Cevro enables operators to deliver VIP-level experiences to every player while reducing operational load.
