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Integrations
Cevro is the most vertically integrated AI agent platform in iGaming. We have invested heavily in iGaming-native integrations and partnerships, so the agents read and act inside the systems operators already run: PAMs, KYC providers, CRM and helpdesks. On a supported platform there is no custom build, and operators go live in days. Every action follows written procedures and is logged for audit.
Agentic workflows
Player-facing
Agents resolve deposit, withdrawal, bonus, KYC and responsible gaming questions in 120+ languages, reading the player’s account in your PAM first. Pulse, the outreach agent, contacts VIPs whose activity drops or alerts their host.
Money and risk
Agents release held withdrawals once checks pass, request missing KYC documents in the player’s language, route responsible gaming markers to your compliance procedure and hold bonuses on linked accounts. Large payouts wait for a person to approve them.
Back office
Sportsbook agents watch liability by market and suggest price changes for a trader to approve. Casino agents check big wins against the certified game configuration. CRM agents act on player signals such as a failed deposit or a drop in activity. Teams can ask any agent what it did from Slack, or from Claude through MCP.
FAQ
What is an AI agent in iGaming?
Software that completes multi-step jobs across an operator’s systems on its own, such as checking a held withdrawal, verifying a document and releasing the payout. It follows procedures your team writes and hands over to a person when judgement is needed.
Which teams can use Cevro’s AI agents?
Support, VIP, payments, KYC, responsible gaming and risk, trading, games and CRM. Each team gets agents that work from its own procedures and permissions.
How is an AI agent different from an iGaming chatbot?
A chatbot answers questions. An agent takes actions: it reads live data in your PAM and back office, completes the steps of a workflow and records what it did.
Can AI agents take actions in our PAM and payment systems?
Yes, through the integrations Cevro uses for support. Each agent can only use the actions its procedure allows, and high-impact actions such as large payouts or price changes wait for approval.
How do AI agents stay compliant in regulated iGaming markets?
Agents run on written procedures with preconditions, forbidden actions and escalation rules, set per licence. Every action is logged for audit, responsible gaming monitoring runs on every conversation, and Cevro is SOC 2 Type II certified.
Do AI agents work for sportsbooks as well as casinos?
Yes. Sportsbooks use agents for liability and market alerts and for match-day support peaks. Casinos use them for game QA, bonus and payment workflows. Most operators run both.
Does Cevro work for US operators?
Yes. Cevro runs for US sweepstakes casinos such as SweepNext and for prediction markets, and in Ontario for licensed sportsbooks and casinos such as PowerPlay. Procedures are set per state, so an agent applies the rules where the player is.
How long does it take to go live?
On supported iGaming platforms, deployment runs in days. Most operators start with two or three workflows and add more once those run cleanly.
Which iGaming platforms is Cevro natively supported on?
Cevro is the most vertically integrated AI agent platform in iGaming, with native integrations into all major platforms and PAMs, including Playtech IMS, Gr8 Tech, SoftSwiss, EveryMatrix, GiG and Bragg. It also connects to Sumsub and Shufti for KYC, Smartico for CRM, and Zendesk, Intercom and Comm100.
Which operators use Cevro’s AI agents, and with what results?
Winpot in Mexico, PowerPlay in Ontario, Coolbet in Northern Europe and Latin America, White Hat Gaming in the UK, Alpha Affiliates and SweepNext. Alpha Affiliates automates 81% of its support with CSAT of 4.8+. On CasinoPlatform the agents have handled more than 1,000,000 tickets.
Can AI agents follow different rules for each licence or market?
Yes. Each brand and market has its own procedures, so the agent applies the rules of the player’s licence: UKGC in the UK, AGCO in Ontario, MGA for Malta-licensed brands, ANJ in France, Spelinspektionen in Sweden, ADM in Italy, DGOJ in Spain and state regulators in the US. One group can run several licences side by side, and an agent that is allowed to release a withdrawal under one licence can be blocked from doing it under another.
How do sportsbooks use AI agents beyond player support?
Two jobs beyond support: trading and player retention. For trading, agents watch liability by market, suggest price changes for a trader to approve, and flag bonus abuse and responsible gaming markers. Payments teams use them to catch deposit or withdrawal outages by market. For player retention, agents contact players whose activity drops and alert their VIP host with the full account history. On match days the same agents absorb the spike in questions: during the 2026 World Cup, Winpot handled 150,000+ tickets at 85%+ resolution with no new support headcount.
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