Platform

Agentic Customer SupportAI customer support for iGaming, end to end: bonuses, KYC, payments, RG Agentic Workflows for iGamingAI agents for VIP, payments, risk and back office Cevro ScribeAsk your support data anything. Slack, Claude and ChatGPT via MCP InsightsContact drivers, sentiment and QA

Technology

IntegrationsPAMs, helpdesks, CRMs and payment providers Use casesEvery player conversation and scenario

Featured

Which issues drive the most contacts this week?Withdrawal delays, up 41%. Sentiment is the most negative of any driver.Cevro ScribeAsk your support data anything, from Slack or ClaudeSee how it works

By operator stage

Launching a new brandAI customer support from day one, live in weeks Growing operatorsScale support across new markets without new headcount Enterprise groupsMulti-brand, multi-licence operations

By team

Customer supportAutomate the queue, keep the tone VIP and retentionKeep more players active for longer Payments and KYCWithdrawals, verification and source of funds Compliance and RGGuardrails checked on every reply

For partners

Platforms and aggregatorsOne AI integration for every brand you host BPO and managed servicesRun support for operators with Cevro inside

Featured

WinpotLeading iGaming brand in MexicoCustomer storyHow Winpot runs customer support in Mexico with CevroRead the story

Industries

Online casinos and sportsbooksCustomer support across every licence you run Sweepstakes casinosCoin purchases, redemptions, KYC and state rules Prediction marketsTrader support for funding, withdrawals and contract settlement Social casino and social gamingIn-app purchases, coins and account recovery Card breaks and pack openingsOrders, pulls, shipping and buybacks LotteryTicket, prize claim and retailer support

Featured

SweepNextSweepstakes casinoCustomer storyHow SweepNext runs customer support with CevroRead the story

Learn

Case studiesHow operators run customer support with Cevro BlogGuides and analysis for iGaming support teams Cevro AcademyAI courses and certification for CX teams AI support guideThe operator's guide to AI customer support GlossaryiGaming and AI support terms, explained

Tools and company

ROI calculatorEstimate savings for your volume PartnersReferral and reseller programme About CevroOfficial information about Cevro

Featured

AI Support GuideFree PDF for iGaming operatorsGuideThe operator's guide to AI customer supportDownload the guide

Schedule a Demo

Ready to make every player feel like a VIP at scale?

Book a demo with our team to see how Cevro can help you deliver the best AI support experience for your players.

90% Automation with VIP-Level Support
Bonuses, KYC, payments, RG end-to-end.

90% Automation. VIP-Level Support
Bonuses, KYC, Payments, RG.

CSAT & NPS 4.8 / 5.0
Conversational AI that matches player personality.

CSAT & NPS 4.8 / 5.0
AI that matches player personality.

Immediate ROI
3x Reduction in costs & headcount.

Immediate ROI
3x Reduction in costs & headcount.

Boost in Player Retention
Highly personalized communication.

Boost in Player Retention
Highly personalized communication.

Enterprise Ready
Built for highly regulated operators.

Enterprise Ready
Built for highly regulated operators.

Trusted by brands who put player experience first.

Trusted by brands who put player experience first.

Testimonials

The best brands use Cevro

After analyzing chats with and without Cevro, we've already seen at least a 10% increase in player LTV.

Alpha Affiliates

Julija Kozireva, Head of VIP

After analyzing chats with and without Cevro, we've already seen at least a 10% increase in player LTV.

Alpha Affiliates

Julija Kozireva, Head of VIP