The potential of AI agents is vastly underestimated and often misunderstood. AI agents are not merely better chatbots, they represent a fundamental shift in how iGaming brands deliver support to their players.
Traditional Chatbots
Traditional chatbots operate on keyword-based systems, guiding players through predefined conversational flows triggered by specific words or phrases. While useful for basic tasks, these systems demand significant manual effort to build and maintain across languages and geos, often requiring large teams.
Their main goal? Deflect tickets or route players to agents. In reality, this frustrates players who feel misunderstood, leading to negative experiences. By the time they reach a human, frustration has doubled.
Research shows the problem: 32% of customers rarely or never feel understood by chatbots, 30.5% say chatbots rarely answer fully, and 54.5% always request a human.
AI Chatbots
AI chatbots improve on this with "intents" alongside keywords, recognizing broader player language and meaning. Still, they depend on pre-programmed responses and falter on complex issues.
Generative AI Chatbots
"Generative AI" chatbots generate answers from FAQs or knowledge bases – like advanced search engines. They're great for simple queries like "Where are my bonuses?" but fail on contextual problems like "I didn't get my deposit bonus."
Cevro AI Agents
This is where Cevro AI's agents shine. They handle natural, human-like conversations, grasping nuances and context while applying reasoning to resolve issues.
Picture a player reporting a missing withdrawal. Our AI agent checks their data, reviews limits against brand policies, then advises to check back, creates a back-office ticket, or escalates seamlessly. And Cevro does this consistently, handling more than 80% of all customer support queries, with empathy and human-like reasoning.
Cevro AI agents tackle complex, context-heavy tasks once exclusive to humans, automating end-to-end support with superior accuracy, personalization, and satisfaction.
Why iGaming Brands Choose AI Agents
AI agents are impacting iGaming organisations in a multitude of different ways, from elevating player experience to delivering strong ROI, dramatically reducing costs and improving CSATs in very impactful ways.
VIP-level quality at scale: Adapt to each player's personality, context, and history for genuinely personalised interactions every time.
Global compliance: Built-in responsible gaming checks with seamless multi-GEO and multi-language support.
Deep integrations: Connect directly to leading iGaming platforms for real actions—handling bonuses, payments, KYC flows, and account checks.
Proven ROI: Reduce customer support headcount by up to 60% while boosting player LTV through better retention and personalised engagement.
Unlike chatbots, Cevro AI turns support into a retention engine, not a frustration factory.
If you're ready to replace frustrating chatbots with AI agents that deliver VIP experiences to every player, schedule a demo today. Transform your support into a growth driver with Cevro AI.
