EveryMatrix, a leading iGaming technology provider, has announced a strategic partnership with Cevro AI. The integration embeds Cevro AI's next-generation agents directly into the EveryMatrix ecosystem, enabling operators to provide 24/7 human-like assistance across Player Account Management (PAM), back-office systems, and more.
This collaboration grants EveryMatrix operators seamless access to AI agents trained on domain-specific large language models, fine-tuned for iGaming workflows, player behavior, regulatory compliance, and operational processes. The agents autonomously handle complex requests such as withdrawals, deposits, bonus issuance, account changes, and KYC support – resolving up to 85% of tickets without human intervention while maintaining natural conversational flow and full adherence to RG, GDPR, and jurisdiction-specific rules. With native fluency in over 100 languages, the solution scales globally without quality loss, turning support into a competitive differentiator.
Kevin Furlong, Group CPO at EveryMatrix, emphasized the partnership's value: "We are constantly investing in technology that helps operators grow and scale with confidence. Generative AI is now at a point where it can make a real difference. With Cevro AI, our operators gain intelligent, empathic agents that support players around the clock and drive real business value through deep integration across the EveryMatrix ecosystem."
Chaim Heber, CEO of Cevro AI, added: "Partnering with EveryMatrix is a significant moment for Cevro AI. It proves that empathic AI is ready for the biggest operators in the industry. Our mission is to help brands deliver support that feels human at any scale, and this partnership accelerates that vision in a meaningful way."
The integration sets a new benchmark for scalable player support, allowing operators to deliver VIP-level experiences to every player, reduce operational costs, boost CSAT, and enhance retention – all while ensuring compliance and personalization at enterprise scale.
Ready to transform your iGaming support? Schedule a demo with Cevro AI today.
