Cevro AI is thrilled to announce a strategic partnership with Comm100, combining our iGaming-specific AI agents with their robust omnichannel helpdesk to deliver smarter, faster, and more intuitive player experiences from first contact to resolution.
Comm100 powers support for over 1,200 iGaming operators worldwide, with infrastructure designed for high-stakes environments where security, compliance, and 24/7 availability are non-negotiable. Cevro AI brings domain expertise through AI agents built exclusively for iGaming – understanding player nuances, bonuses, payments, KYC flows, and responsible gaming requirements.
Together, we enable operators to provide VIP-level experiences to every player at scale, blending instant AI automation with human assistance exactly when it matters most.
What Operators Gain
This integration merges Cevro AI's intelligent agents with Comm100's proven platform:
Cevro AI delivers:
iGaming-specific support agents that truly understand players
Empathic, human-like conversations with 90% automation—even on complex queries like payments, accounts, bonuses
Fluency across 120+ languages
Consistent 4.8/5 CSAT scores
Comm100 provides the human backbone:
Omnichannel helpdesk (chat, email, messaging, Anytime Chat)
AI Copilot for agent suggestions and drafting
AI Insights for sentiment analysis and routing
AI Quality Assurance for consistent performance
Operators now have a complete ecosystem: global support in any language that accelerates resolutions, cuts operational costs, and builds player loyalty.
Phil Chatterton, VP Sales at Comm100, stated that "this integration gives operators intelligent 24/7 support that scales instantly while maintaining quality and compliance".
Chaim Heber, CEO of Cevro AI, added that "combining Comm100's reach with our empathic intelligence sets a new standard for iGaming support". Nige Roberts, Founding Sales Lead at Cevro AI, emphasized that "operators finally have AI that delivers real intelligence, real empathy, and real results".
The Future of Frictionless Player Journeys
This partnership eliminates the gaps between automation and human oversight, letting iGaming brands serve global audiences with VIP-grade interactions at every touchpoint. Whether handling high-volume routine queries or escalating nuanced cases seamlessly, operators gain efficiency without sacrificing the personal connection players expect.
Ready to transform your player support with AI agents that understand iGaming at scale? Schedule a demo with Cevro AI to explore how this partnership can boost your CSAT, retention, and operational ROI.
